Home / Warranty

If within one year from the date you purchased one of our products, this product fails due to a defect in material or workmanship, Wincy Fit will repair or replace your product, or any necessary components, free of charge.

Our one year warranty covers robot quality problems not including consumption parts. When you receive the package, remember to take video of unpacking, If there is any damage, we will send you parts, and please install it by yourself (we will send you installation video). But if it is artificially damaged or personal reason, you need to pay some fees.

Please clean the robot well and take a packaging video before return to confirm all the robot is okay as you might not receive refund after we get it
This warranty excludes
a.   Damage caused by accident, abuse, mishandling, or transport;
b.   Units taken out of Australia or New Zealand;
c.   Units subjected to unauthorized repair;
d.   Units not used in accordance with Wincy Fit care instructions;
e.   Damage exceeding the cost of the product;
f.   Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises, and
g.   Failure to provide the dated proof of purchase.
h.   Products purchased from an unauthorized retailer.